Frequently Asked Questions
Everything you need to know about your favorite cozy footwear.
How do I know what size to order?
BEARPAW boots and slippers generally run true to size. If you are a half size, we recommend sizing up to the next whole size for the most comfortable fit, especially if you plan to wear thick socks.
Are BEARPAW boots waterproof?
Many of our styles feature NeverWet® technology, which provides a water-repellent and stain-resistant barrier. While these styles are highly resistant to moisture, they are not fully submersible waterproof unless specifically noted in the product description.
What is your return policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. Simply visit our returns portal to generate a prepaid shipping label and start your refund or exchange process.
How should I clean my sheepskin boots?
To maintain your boots, we recommend using a soft suede brush to remove surface dirt. For deeper cleaning, use a specialized sheepskin cleaner and conditioner, and always allow them to air dry away from direct heat or sunlight.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your cozy gear sooner.
Do you offer a warranty on your products?
Yes, we offer a limited 1-year warranty against manufacturer defects. This covers issues with materials or craftsmanship but does not cover normal wear and tear or improper care.